Returns & Exchanges

St John Ambulance National Online Shop is committed to your satisfaction, offering a 30-day return policy for all apparel and uniform items to ensure you have the perfect fit and quality. All returned items must be in their original, unworn condition with tags attached to be eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Package Your Items

  Securely pack the garments in their original packaging, ensuring all labels are intact and the completed return form is included inside the parcel.

• 3.
  Ship the Parcel

  Affix the provided shipping label to your package and drop it off at any authorized postage location; we recommend using a tracked service for peace of mind.

• 4.
  Receive Refund or Exchange

  Once our warehouse team inspects the returned items, we will process your refund to the original payment method or dispatch your replacement exchange within 5-7 business days.